Refund and Returns Policy

Shipping & Returns

This Shipping & Returns document applies to purchases of Womens Shoes from wbnsandals.com. By placing an order, the customer agrees to the shipping, return, and refund terms described in this document and in the Terms of Service.

Shipping Policy

Orders are processed in the sequence received. Shipping timelines depend on the destination, carrier, and selected shipping method. Wai Min Limited does not guarantee delivery on a specific date unless a separate written agreement states otherwise. Tracking details are provided when the carrier makes them available. The customer is responsible for providing accurate shipping information. Wai Min Limited is not responsible for delivery delays caused by carriers, customs authorities, incorrect addresses, or events beyond reasonable control.

If an order is returned to Wai Min Limited because the customer provided an incorrect address or failed to collect the shipment, the customer bears all reshipping costs. Shipping charges are non-refundable except where required by law.

14-Day No-Reason Refund Policy

Wai Min Limited offers a strict 14-day no-reason refund policy. The customer may request a refund for any reason within exactly 14 days of receiving the order. The 14-day period begins on the delivery date confirmed by the carrier. Requests submitted after exactly 14 days from receipt are not eligible for a no-reason refund. The customer must contact Wai Min Limited before returning any item. Returns sent without prior authorization may be refused or delayed.

Refund arrival time is at least 14 days. Wai Min Limited issues refunds no earlier than 14 days after receiving the returned item and completing inspection. The customer should expect refund arrival in no fewer than 14 days from the date the return is approved. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds where such laws apply. Refunds are issued to the original payment method used for the purchase.

Return Shipping Costs

The buyer completely bears the return shipping costs. The customer is responsible for all shipping charges, packaging costs, insurance costs, and any other expenses associated with returning an item to Wai Min Limited. Original shipping charges are not refunded. If the customer refuses a delivery, the customer remains responsible for all return shipping costs and any additional fees charged by the carrier.

Return Eligibility Conditions

To qualify for a refund, returned items must be unused and in original packaging. Items must be free from signs of wear, scuffs, stains, odors, or damage caused by the customer. All original tags, labels, and included accessories must be attached and returned with the item. Items that do not meet these conditions may be rejected or subject to a reduced refund. Wai Min Limited inspects every returned item before issuing a refund. The customer must package items securely to prevent damage during return transit.

Return Process

Step 1: Contact Wai Min Limited at [email protected] within 14 days of receipt. Provide the order number, item details, and reason for return. The customer may request a no-reason refund without providing a detailed explanation.

Step 2: Wait for return authorization. Wai Min Limited reviews the request and provides return instructions. Do not send any item before receiving authorization.

Step 3: Prepare the package. Place the unused item in its original packaging with all tags and accessories. Include the order number inside the package.

Step 4: Ship the return. The buyer completely bears the return shipping costs. Use a trackable shipping method. The customer must retain the tracking number and proof of shipment.

Step 5: Send the return to the authorized destination. The recipient must be Wai Min Limited, the contact phone is +852 9566 6610, and the specific return address is Block 1, Tai Ping Industrial Centre, 55 Ting Kok Road, Tai Po.

Step 6: Await inspection and refund. Wai Min Limited inspects the returned item after delivery. If the item meets the return eligibility conditions, the refund is processed. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and local laws require up to 30 days for PayPal refunds in some regions.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Wai Min Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days from receipt are not accepted. This 7-day claim period perfectly matches the Terms of Service. If a damaged or defective item claim is approved, Wai Min Limited may provide return instructions or another resolution. The customer must not return damaged or defective items without authorization.

Non-Returnable and Rejected Returns

Items that do not meet the return eligibility conditions are not returnable. Wai Min Limited does not accept returns for items that are used, worn, altered, washed, damaged through customer use, missing original packaging, or missing tags. The customer must not send non-returnable items. If a non-returnable item is sent, Wai Min Limited may refuse delivery, return the item to the customer, or charge additional shipping and handling costs. The buyer completely bears the return shipping costs for rejected returns.

Chargebacks and Legal Rights

Customers must contact Wai Min Limited before initiating a chargeback. Chargebacks may delay refund processing. Nothing in this Shipping & Returns document limits rights that cannot be limited by law. Where local law provides a longer refund period or additional protections, those rights apply. For questions about shipping, returns, or refunds, contact Wai Min Limited at [email protected] or +852 9566 6610. The business address is Block 1, Tai Ping Industrial Centre, 55 Ting Kok Road, Tai Po.